Help Center

Have a question? Polestar Financial Services has the answer.

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November 20: Beginning at 11:00pm ET, we will perform planned maintenance so that we can continue improving your experience. During this time, some website features will be unavailable. Please accept our apologies for the inconvenience and check later for updates.

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Popular Questions

  • Insurance

    What if my vehicle is damaged in an accident?

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  • Insurance

    On my lease insurance, why do you need to be listed as "Additional Insured"?

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  • Insurance

    What insurance coverage amounts are required for my vehicle if it was financed with a retail installment contract?

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Contact Us

Secure Messaging

You can communicate with us through your online account. Login required.
Send Message

Phone

You can call us Monday-Friday from 8am to 6pm ET.
Call: 1.877.272.7774

Mail

Feel free to send us a letter with any questions or comments you may have.
Learn more

Contact Us

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Secure Messaging

You can communicate with us through your online account. Simply click the button below to ask us a question or upload any attachments.

We will respond to your inquiries within one (1) to two (2) business days.

Send a Message
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Phone

Our U.S. based Customer Care Representatives can help you Monday - Friday from 8am to 6pm ET.

If you need to call us after hours, our automated system will be able to assist you.

1-877-272-7774
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Mail

Feel free to send us a letter with any questions or comments you may have. Reference your contact information, and your VIN or account number to help us get your answers faster.

General Inquiries

(Do not mail checks or payments; for general correspondence only):

Polestar Financial Services
P.O. Box 91300
Mobile, AL 36691-1300

Call: 1-877-272-7774
Fax: 1-314-702-4499

Mail Your Payment

If Financing:
Polestar Financial Services
P.O. Box 70899
Charlotte, NC 28272-0899
Call: 1-877-272-7774

If Leasing:
Polestar Financial Services
P.O. Box 71102
Charlotte, NC 28272-1102
Call: 1-877-272-7774

Registration and Title

If Financing:
Polestar Financial Services
P.O. Box 91300
Mobile, AL 36691-1300
Call: 1-877-272-7774

If Leasing:
Polestar Financial Services
P.O. Box 91300
Mobile, AL 36691-1300
Call: 1-877-272-7774