Secure Messaging
You can communicate with us through your online account.
Simply click the button below to ask us a question or upload any attachments. We will respond to your inquiry within one (1) to two (2) business days.
Contact Us
Your feedback is invaluable to us. Whether you have an account question, need to discuss a complaint, or wish to compliment our services, we're at your service. Reach out to us through:
Phone
Our U.S. based Customer Care Representatives can help you Monday - Friday from 8am to 6pm ET.
If you need to call us after hours, our automated system will be able to assist you.
Call: 1-877-272-7774
Feel free to send us a letter with any questions or comments you may have. Reference your contact information, and your VIN or account number to help us get your answers faster.
General Inquiries
(Do not mail checks or payments; for general correspondence only):
Polestar Financial Services
P.O. Box 91300
Mobile, AL 36691-1300
Call: 1-877-272-7774
Fax: 1-314-702-4499
Mail Your Payment
Financing:
Polestar Financial Services
P.O. Box 70899
Charlotte, NC 28272-0899
Call: 1-877-272-7774
Leasing:
Polestar Financial Services
P.O. Box 71102
Charlotte, NC 28272-1102
Call: 1-877-272-7774
Registration & Title
Financing:
Volvo Car Financial Services
P.O. Box 91300
Mobile, AL 36691-1300
Call: 1-877-272-7774
Leasing:
VCFS Auto Leasing Company
P.O. Box 91300
Mobile, AL 36691-1300
Call: 1-877-272-7774